Our FAQ page provides answers to common questions about our products and services. Whether you’re looking for information on how to get started or details about our offerings, this page is designed to help you find what you need quickly and easily. Explore our comprehensive list of frequently asked questions to get the support and clarity you’re looking for.

Call Marketplace

How does Archenia generate inbound calls?

Archenia has cultivated a vast network of lead generation partners over the years, utilizing diverse sources and methods, from directory sites to search campaigns.

Does Archenia rely on form fill leads?

Not in the traditional sense however minimal question form fills can be used to further qualify a lead.

What does Archenia consider a High Value Opportunity?

High Value Outcomes are AQL’s that result in a tangible next step between a consumer and the business.

Can the definition of a High Value Opportunity be customized?

Yes, not all clients run their business the same so customization is a very effective way of working together to ensure we are all aiming for the same goals.

Does Archenia generate outbound calls?

No, we have found this method ineffective for lead generation and confusing for consumers.

What is an Archenia Qualified Lead?

Archenia Qualified Leads or AQL’s are agreed upon qualified calls, we work with our clients to find that definition together.

Can I provide my own conversion data?

Yes, we welcome your feedback as it helps us to optimize campaigns with even further precision.

How do I get started buying calls from Archenia?

We have an API for buyers to enter business listings and budgets into the Archenia system to begin receiving calls. We can also accept other methods of business listing submission such as static and flat files. We work with our clients to meet them where they are.

Call Summaries & Classifications

How do Archenia Call Summaries differ from call transcripts?

Call summaries take a full transcript of the call, translates and anonymizes it into an easily digestible summary. Many times taking a 10-15 minute call and summarizing it in 2-3 sentences.

How long does it take to get call summaries set up and running?

1-3 business days, but the best part is there’s no work for you! We handle all the heavy lifting.

How accurate are the Archenia Call Summaries and Classifications?

We consistently achieve over 95% accuracy in our real-time summary and classification compared to human review, and we’re committed to pushing that even higher with ongoing improvements.

Can I get call summaries for all call sources?

You sure can! There’s no better way to understand where your marketing dollars are best spent than to have access to call outcomes.

HUMAN IVR

How does the Human IVR work?

We validate consumer intent and relevance using a special formula of real-time data, AI signals and humans to qualify the call before sending to your team.

What is the process for establishing the right qualifications?

We work with you to determine exactly what parameters are needed to qualify your specific consumer calls.

FREEMIUM

What is included in Freemium?

Standard Freemium includes Call Summaries and Classifications on your existing media spend allowing you to see the value Archenia can bring to your current campaign. However, we can customize the program based on your business needs.

How long does a Freemium program last?

90 days or 500 calls – whichever comes first.

How quickly should I implement the Archenia call tracking number?

Implement the call tracking number as soon as possible as it will expire in 90 days.

How do I implement our Freemium number?

Add the Archenia call tracking number to existing campaign, have the Archenia call tracking number terminate at your existing call tracking number. This ensures no disruption to your internal and client facing reporting.

ARCHENIA OFFERS MORE THAN PRODUCTS

Archenia offers more than products, we offer SOLUTIONS that advertisers rely on every day to deliver valuable new customers.